At soloph, we believe gaming should always be fun — never a source of stress or financial hardship. This page outlines the tools, policies, and resources we have in place to help every Filipino player stay in control.
soloph gives every registered player direct access to a full suite of responsible gaming controls — available anytime, right from your account dashboard.
Set a daily, weekly, or monthly deposit cap on your soloph account. Once your chosen limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period to protect you from impulsive decisions.
Decide in advance how long you want to play in a single session. When your set time is up, soloph will display a clear notification and log you out automatically. This keeps your gaming sessions intentional and prevents the kind of extended play that can creep up on you without you noticing.
If you feel you need a complete break from gaming, soloph's self-exclusion tool lets you suspend your account for a defined period — from 30 days up to a permanent exclusion. During self-exclusion, you will not receive any promotional communications and your account cannot be reactivated until the period ends.
Enable periodic pop-up reminders that show you exactly how long you have been playing and how much you have wagered in the current session. These reality checks are a simple but powerful way to stay grounded and make conscious decisions about whether to continue playing or take a break.
Set a maximum loss threshold for any given day, week, or month. Once you hit your loss limit on soloph, further wagering is blocked for the remainder of that period. This tool is especially useful for players who want to enjoy the thrill of gaming while keeping their finances firmly in check.
Our responsible gaming support team is available around the clock. If you or someone you know is struggling with gambling-related issues, reach out to us directly. We can guide you to professional counselling services and connect you with PAGCOR's responsible gaming resources available to Filipino players nationwide.
Problem gambling can affect anyone — regardless of age, income, or background. The earlier you recognise the signs, the easier it is to get back in control. soloph encourages all players to be honest with themselves and to reach out if any of the following patterns sound familiar.
If you answer "yes" to three or more of the questions in our self-assessment checklist, we strongly encourage you to use our self-exclusion tool or contact our support team for guidance.
Continuing to play or increasing your bets in an attempt to win back money you have already lost — a pattern that almost always leads to deeper losses.
Regularly spending more time gaming than you intended, or finding that hours pass without you noticing while playing on soloph or any other platform.
Missing work, school, or family commitments in Metro Manila, Cebu, Davao, or wherever you are based — because of time or money spent on gambling.
Using money meant for rent, groceries, GCash bills, or other necessities to fund your gaming — a clear signal that gambling has moved beyond entertainment.
Feeling anxious, irritable, or depressed when not gambling, or experiencing extreme highs and lows tied directly to wins and losses on the platform.
Be honest with yourself. These questions are adapted from widely used responsible gaming assessment frameworks. No data is collected — this is purely for your own reflection.
If you answered "yes" to two or more of these questions, we encourage you to take a break. Use soloph's self-exclusion tool, set a deposit limit, or contact our support team. You can also reach out to PAGCOR's responsible gaming programme for professional guidance and support resources available across the Philippines.
A full overview of the responsible gaming controls available to every soloph player, how quickly they take effect, and how to adjust them.
Responsible gaming is not just a compliance checkbox for soloph — it is a core part of how we operate. We are committed to providing a safe, fair, and transparent gaming environment for every Filipino player on our platform.
Age Verification — Strictly 21+
soloph enforces a strict minimum age of 21 years for all registered players, in line with Philippine gaming regulations. Every new account undergoes identity and age verification before any real-money gaming is permitted. We use government-issued ID checks to confirm that no one under 21 can access our platform. If we discover that a player is underage, the account is immediately closed and all funds are forfeited.
No Gambling on Credit
soloph does not extend credit to players. You can only play with funds that you have deposited into your account. We do not offer loans, credit lines, or deferred payment arrangements of any kind. This policy is a fundamental safeguard against players gambling beyond their actual means.
Transparent Odds and Game Information
All games on the soloph platform — from slots and bingo to live casino tables — display their Return to Player (RTP) percentages and house edge information. We believe informed players make better decisions, and transparency about game mechanics is part of our responsible gaming commitment.
PAGCOR Responsible Gaming Programme: soloph operates in alignment with PAGCOR's responsible gaming framework for the Philippines. PAGCOR provides resources, counselling referrals, and a national self-exclusion registry for Filipino players who need support. We encourage any player experiencing gambling-related difficulties to seek assistance through PAGCOR's official responsible gaming channels.
Staff Training
Our customer support team — available 24/7 to players across Manila, Cebu, Davao, Quezon City, Makati, and the rest of the Philippines — receives regular training on responsible gaming practices. They are equipped to identify signs of problem gambling, provide information about our player protection tools, and refer players to professional support services when needed.
Marketing Responsibility
soloph does not target marketing communications at players who have self-excluded or set marketing opt-outs. We do not use aggressive or misleading promotional tactics, and all our advertising clearly states the 21+ age restriction. Bonus terms and wagering requirements are always disclosed upfront — no hidden conditions.
Underage Protection
We strongly encourage parents and guardians to use parental control software to prevent minors from accessing online gaming platforms. If you share a device with younger family members, ensure your soloph account is protected with a strong, unique password and that you log out after every session. Never share your login credentials with anyone.
Gaming is at its best when it stays fun. Explore the soloph platform knowing that our full suite of responsible gaming tools is always just a few taps away — because your wellbeing comes first.
Must be 21 years or older to play. Gambling can be addictive — please play responsibly.