Your privacy matters to us. This Privacy Policy explains exactly what personal data soloph collects, why we collect it, how we use and protect it, and what rights you have as a player on our platform.
Six core principles that define how soloph handles your personal data — built around transparency, security, and your right to control your own information.
Every piece of data transmitted between your device and soloph is protected by 256-bit SSL encryption — the same standard used by Philippine banks. Your login credentials, payment details, and personal information are never sent in plain text.
soloph does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used solely to operate and improve the soloph platform and to comply with our legal obligations under Philippine law.
As a soloph player, you have the right to access, correct, and request deletion of your personal data at any time. Submit a data request through our support team and we will respond within the timeframes required by the Data Privacy Act of 2012.
All personal and financial data is stored on secured servers with restricted access controls. soloph applies strict internal data governance policies — only authorised personnel with a legitimate operational need can access your account information.
soloph operates in full compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, and the regulations issued by the National Privacy Commission (NPC) of the Philippines. Your rights as a data subject are fully respected.
Receiving soloph promotional emails or SMS notifications is entirely optional. You can withdraw your marketing consent at any time through your account settings or by contacting our support team — no questions asked, no delays.
Important Notice: This Privacy Policy describes how soloph ("we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("you", "the Player", "the Data Subject") who access or use the soloph platform at soloph.net. By registering an account or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
soloph is committed to protecting the privacy and personal data of all individuals who interact with our platform. This Privacy Policy has been prepared in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and the implementing rules and regulations issued by the National Privacy Commission (NPC).
This Policy applies to all personal data collected through the soloph website at soloph.net, our mobile applications, customer support channels, and any other services we operate. It covers data collected both online and offline in connection with your use of the soloph platform.
This Privacy Policy should be read alongside our Terms & Conditions, which govern your use of the soloph platform. In the event of any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Privacy Policy shall prevail.
soloph collects personal data that is necessary for the operation of our platform, the provision of our services, and compliance with our legal obligations. The categories of personal data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile number, home address | Account communication, support, notifications |
| Financial Data | GCash number, bank account details (BPI, BDO, Metrobank), transaction history | Processing deposits and withdrawals, AML compliance |
| Technical Data | IP address, device type, browser type, operating system | Platform security, fraud prevention, service optimisation |
| Usage Data | Games played, bet history, session duration, login timestamps | Responsible gaming monitoring, platform improvement |
| Marketing Data | Communication preferences, promotional opt-in status | Sending relevant offers and updates (with consent only) |
We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or for responsible gaming purposes (e.g., self-exclusion requests).
soloph collects your personal data through the following means:
Note on Voluntary Disclosure: You are not obligated to provide all requested personal data. However, failure to provide certain mandatory information — such as identity verification documents — may prevent us from opening or maintaining your account, or from processing withdrawals.
soloph uses your personal data for the following purposes:
We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
Under the Data Privacy Act of 2012, soloph processes your personal data on the following legal bases:
soloph does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of recipients only where necessary and lawful:
All third parties with whom we share your data are required to handle it in accordance with applicable data protection laws and our contractual requirements. We do not permit third parties to use your data for their own marketing purposes.
Cross-Border Transfers: Where your data is transferred outside the Philippines, soloph ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law, in accordance with NPC guidelines.
soloph uses cookies and similar tracking technologies to enhance your experience on our platform, analyse usage patterns, and support our security and fraud prevention measures. The types of cookies we use include:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the soloph platform. Strictly necessary cookies cannot be disabled as they are essential for the platform to operate.
soloph retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with our data disposal procedures.
soloph implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, soloph will notify the National Privacy Commission and affected individuals in accordance with the timeframes and procedures required by the Data Privacy Act of 2012 and its implementing rules.
Your Responsibility: While soloph takes all reasonable steps to protect your data, you are also responsible for keeping your account credentials secure. Never share your soloph password with anyone. If you suspect your account has been compromised, contact our support team immediately.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by soloph:
To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 14. We will respond to all valid requests within thirty (30) days, or within the timeframe required by applicable law.
The soloph platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. soloph does not knowingly collect personal data from individuals under the age of 21.
If we become aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. All funds in such an account will be forfeited in accordance with our Terms & Conditions.
If you are a parent or guardian and believe that your child has registered an account on the soloph platform, please contact our support team immediately so that we can take appropriate action.
The soloph platform may contain references to third-party services such as payment processors. While we take care to work only with reputable partners, soloph is not responsible for the privacy practices of third-party services. This Privacy Policy applies solely to data collected and processed by soloph.
We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the soloph platform, particularly your chosen payment provider (e.g., GCash, PayMaya, BPI, BDO, or Metrobank).
soloph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.
When material changes are made to this Privacy Policy, soloph will notify registered players via email or through a prominent notice on the platform. Your continued use of the soloph platform following the publication of any updated Privacy Policy constitutes your acknowledgement of the changes.
We encourage you to review this Privacy Policy periodically to stay informed about how soloph protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by soloph, please contact our Data Protection Officer (DPO):
Data Protection Officer — soloph
Email (plain text — not a link):
Support Team:
Response Time:
We aim to acknowledge all data subject requests within 72 hours and resolve them within 30 days, in accordance with the Data Privacy Act of 2012.
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. For more information on your rights and how to file a complaint, visit the NPC's official resources.
For information on responsible gaming tools and self-exclusion options, please visit our Responsible Gaming page. For the full terms governing your use of the soloph platform, please review our Terms & Conditions.
Your data is protected, your privacy is respected, and your gaming experience is built on trust. Join thousands of Filipino players who choose soloph every day.
Must be 21 years or older. Please gamble responsibly.