Frequently Asked
Questions

The minimum age to register and play on soloph is 21 years old, in line with Philippine gaming regulations. This applies to all games on the platform — slots, bingo, live casino, and all other titles. Age verification is mandatory during registration. If we find that a player is underage at any point, the account will be immediately suspended and all funds will be handled in accordance with our Terms & Conditions.

No. Each player is allowed only one soloph account. Creating duplicate accounts — whether using the same or different personal details — is a violation of our Terms & Conditions and may result in all accounts being permanently suspended and balances being forfeited. If you have forgotten your login credentials, use the password reset option on the soloph Login page or contact our support team for assistance.

Identity verification (KYC) is required before you can make your first withdrawal. To complete it, log in to your soloph account, go to Account Settings, and select Verify Identity. Upload a clear photo or scan of a valid government-issued ID (Philippine passport, driver's licence, SSS ID, UMID, or PhilSys national ID). You may also be asked to submit a selfie holding your ID. Verification is typically completed within 24 hours. Players in Metro Manila, Cebu, Davao, and other major cities generally experience faster processing times.

On the soloph Login page, click "Forgot Password." Enter the email address linked to your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder. For additional help, contact our 24/7 support team via live chat or email at [email protected] (plain text — not a clickable link).

soloph supports the most popular payment channels used by Filipino players:

• E-wallets: GCash and PayMaya (Maya)
• Online banking: BPI, BDO, and Metrobank

All transactions are processed in Philippine Peso (₱). We do not currently accept cryptocurrency or international credit cards. We are continuously working to add more local payment options for players across the Philippines.

The minimum deposit on soloph is ₱100 for GCash and PayMaya transactions. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500. There is no maximum deposit limit, though very large deposits may require additional verification for security purposes. Deposits are credited to your soloph account instantly for e-wallet transactions.

Withdrawal processing times on soloph depend on your chosen method:

• GCash / PayMaya: Typically within 15 minutes after approval
• BPI / BDO / Metrobank: 1 to 3 business days

All withdrawals go through a security review before processing. Make sure your identity verification (KYC) is complete before requesting a withdrawal — unverified accounts cannot process cashouts. The minimum withdrawal amount is ₱200 for e-wallets and ₱500 for bank transfers.

soloph does not charge any fees on deposits or withdrawals from our side. However, your bank or e-wallet provider may apply their own transaction fees — for example, GCash charges a small fee for certain transfer types. We recommend checking with your payment provider for their current fee schedule. Any fees charged by third-party payment processors are outside soloph's control.

soloph offers a welcome bonus for new players upon their first qualifying deposit. The exact bonus amount and structure are displayed on the promotions section of the platform at the time of registration. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before you can withdraw winnings derived from it. Always read the full bonus terms before opting in.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before any winnings from that bonus can be withdrawn. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms on soloph for exact contribution rates.

No — bonus funds cannot be withdrawn directly. They must first meet the applicable wagering requirements. Once the wagering requirement is fulfilled, the bonus converts to real cash that you can withdraw to your GCash, PayMaya, or bank account. If you choose to withdraw before completing the wagering requirement, any remaining bonus funds and associated winnings will be forfeited. Your real-money balance is always separate from your bonus balance on soloph.

soloph offers a wide range of games designed for Filipino players, including:

• Slots: Hundreds of titles from leading providers, with varying themes, paylines, and RTP rates
• Bingo: Classic and modern bingo variants with live draws
• Midas Fortune: Our exclusive gold-themed slot with progressive jackpot features
• Big Hammer: A high-volatility action title with massive win potential
• Live Casino: Real-time dealer games including baccarat, roulette, and blackjack

New games are added regularly, so check the soloph lobby for the latest additions.

Yes. All games on soloph use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. Our RNG systems are regularly audited by independent testing laboratories. Live casino games are streamed in real time from professional studios with physical cards and roulette wheels, providing an additional layer of transparency. RTP (Return to Player) percentages are displayed for all slot games in the game information panel.

Absolutely. soloph is fully optimised for mobile play. The platform runs smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit soloph.net on your phone's browser, log in, and start playing. The mobile interface is designed for touch screens, with easy navigation, fast loading times, and the full game library available on the go — whether you are in Manila, Cebu, Davao, or anywhere else in the Philippines.

soloph uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information — including your name, ID documents, and financial details — is stored securely and never sold to third parties. We comply with applicable Philippine data privacy regulations. For full details on how we collect, use, and protect your data, please read our Privacy Policy.

If you suspect that someone has accessed your soloph account without your permission, take these steps immediately:

• Change your password via the soloph Login page
• Change the password on your linked email account as well
• Contact our 24/7 support team to flag the issue and temporarily lock your account if needed
• Review your recent transaction history for any unauthorised activity

We recommend using a strong, unique password for your soloph account and enabling two-factor authentication (2FA) for an extra layer of security.

You can set deposit and loss limits directly from your account. Go to Account Settings, then select Responsible Gaming. From there, choose your preferred limit type (daily, weekly, or monthly) and enter your desired amount in Philippine Peso (₱). Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period to protect you from impulsive decisions. We strongly encourage all soloph players to set limits that reflect their personal budget. For more details, visit our Responsible Gaming page.

Self-exclusion is available to all soloph players at any time. To activate it, go to Account Settings and select Self-Exclusion under the Responsible Gaming section. You can choose a cooling-off period of 30 days, 90 days, 180 days, or a permanent exclusion. Self-exclusion takes effect immediately — your account will be locked and you will not receive any promotional communications during the exclusion period. You can also contact our support team directly to activate self-exclusion instantly. For additional support, PAGCOR's responsible gaming programme offers resources and counselling referrals for Filipino players.

If gambling is negatively affecting your finances, relationships, or mental health, please reach out for help. soloph's support team is available 24/7 and can connect you with professional resources. PAGCOR operates a responsible gaming programme with counselling referrals available to players across the Philippines — from Metro Manila to Mindanao. You can also visit our dedicated Responsible Gaming page for a full list of tools, self-assessment questions, and guidance on taking a break. Remember: gaming should always be fun, not a source of stress.